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Passenger Recognition Management

Within the core reservation system database VRS has a comprehensive module which allows passenger information to be stored and used in different ways for both the airline and the passengers. Airline staff and passengers can store information which can be used to auto complete bookings as well as marketing campaings and statistical analysis.

Customer relationship management is a widely implemented model for managing an airlines interactions with customers, clients, and sales prospects. It involves using Videcom technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to increase sales, customer service, and reduce the costs of marketing and client service.

Customer relationship management can be used as a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.

Passenger Profiles

VRS Passenger Profiles provides a powerful tool for customers to interact with your airline by creating profiles. They can store all of their contact details online so that when they return to make bookings the system recognizes them and automatically fills in the booking forms. They can also store passport details for advance passenger information, request to be kept informed by SMS or Email and sign up for newsletters.

Customer Relationship Management and Marketing

Call center staff can search for passenger profiles based on past bookings as well as using names and contact details to view possible profiles of passengers. They can then use the information to complete bookings as well as seeing preferences of the passengers. 

Marketing teams can use the extensive reporting module to extract data from the system and use in marketing campaigns based on inteligent filtering such as routes, seasons, customer location etc. Use the in built SMS and Email modules for promotional campaings or export to a 3rd party system.

VRS enables users to easily store and find contact information, such as names, addresses and telephone numbers. Users can generate reports that provide a fully integrated approach to tracking of all information and communication activities linked to contacts.

Advantages inlcude:

  • Centralized repository of contact information
  • Ready to use database with searching
  • Sales tracking
  • Email integration
  • SMS integration
  • Online passenger recognition
  • Drip marketing
  • Import/export utility

Online Registration


For direct to public bookings over the internet the online booking module provides a high level of functionality to your passengers to improve the experience they have of booking online by reducing the time required to make bookings and offering additional services.

Features include:

  • Allows customers to create a profile which stores their username, password, contact details, passport number, date of birth, newsletter registration, and various other options
  • Registered users can request SMS messages to be automatically sent to them for various activities including on the completion of a booking and when there has been a schedule change
  • Customers may edit their profile at any time to update their details
  • Automatic emails are sent to the customer when they make changes to their profile to confirm the changes
  • Sign in Panel for customers to login to the website
  • Password protected
  • Request password to be resent via email when forgotten
  • When logged in the customers can see a list of all their past and future bookings
  • The customers name is displayed at the top of all web pages when signed in
  • An API is available to keep the users signed in while navigating to other areas of the airline website which is not hosted on the Videcom servers
  • Profiles may be created on the fly when completing a booking simply by entering a password
  • Customers may sign in at any time either on the main website of at the point of completing the booking
  • When signed in the contact details of that user is automatically populated when they land on the customer details page of the booking



Semi Permanent Data

By providing a dedicated system to your airline we give you the flexibility to control data exactly as you need to...

Find out more about how you can refine the system data...

Flight Schedules

A fully syncronized flights database keeps your airline inline with other GDS and airline systems...

Read more about flight schedules...

Inventory Hosting

Connected to GDS and other airline systems allowing distribution of your inventory through any booking channel...

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Airline Fares

A centralizaed fares database provides real time capability for you to manage your air fares...

A powerful fares engine...

Service Fees

Control your passenger changes with change and refund fees...

Find out how service fees can work for you...


Ancillary Products

Increase the profits of your airline by selling ancillary products with your flights. Hotels, Car Hire, Airport Transfer, Insurance etc...

Increase your margins...


Promotional Codes

Use our promotional codes to provider your customers with discounts from standard fares...

Provide discounts to your selected customers online...


System Users

Control of system users - sales offices, ticket offices, airport check-in...

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Passenger Profiles

Allow customers to create profiles online for repeat bookings and collect important marketing data...

Increase customer retention rates with online profile marketing...


Frequent Travellers

A frequent traveller module which allows passengers to acrew mileage and redeem against future bookings...

Incentives for customer loyalty...


IATA compliant eticketing hub connected to all GDS systems and other airline system for interline sales...

IATA Eticketing Hub...


System Reporting

An extensive reporting module providing standard reports and a bespoke reporting tool to create your own reports...

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Videcom Site Map

Airline Systems Overview
Airline Reservation System
Airline Business System
System Architecture
Cross Platform Support
Flexible Configuration
Database Management
Fully Integrated Single Data Source
System Integration
IATA Compliant
Customer Relationship Management
System Security
Cost Effective Solution
Project Management
New VRS Features

System Management
Airline Data
Service Fees
Promotional Codes
Ancillary Sales
User Management
Passenger Profiles
Frequent Travellers
Ticket Time Limits
Passenger Processing
Revenue Accounting
Payment Gateways

Airline Distribution Channels
Internet Booking Engine
Mobile Booking Engine
Mobile Tablet
Travel Agency Booking Engine
Airline Call Center
Bi-lateral Interline Connections
GDS Participation

Departure Control System
Airline Departure Control System
APIS - Advance Passenger Information
3rd Party DCS System
Online Check-in

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Videcom International
Tel: +44 (0) 1491 578427 Email: sales@videcom.com Videcom Website
Videcom House, Newtown Road, Henley on Thames, Oxfordshire. RG9 1HG United Kingdom