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Passenger Processing

VRS provides various tools within the system to let airline staff manage passengers and their bookings with ease. With potentially huge numbers of bookings within the system staff can use the queue system to manage groups of bookings, move passengers between flights in bulk for operational changes, check for duplicate bookings and manage the waitlist where flights are fully booked.

Managing Passengers and Bookings

Managing passengers and bookings within the system is a key role within any reservation and check-in system. The efficient management of bookings is essential to the smooth running of the airline both for maximizing the reveunes of the airline as well as providing customer satisfaction and minimum disruption to travel plans of the passengers travelling on your airline.

Passenger Re-accommodation

Operational staff can use graphical screens to move all passengers or individual passengers from one flight to another in the case of merging or cancelling flights. The operation is very fast and passengers are available immediately on the new flight for further changes or check-in.


Duplicate Bookings


VRS has an automated process in place identifying possible duplicate bookings which then allows airline staff to be cancel flight segments and return them to inventory. A duplicate report is produced showing the creation of a possible duplicate pair of booking in the system. To determine if a duplicate PNR exists a stringent set of criteria are used to compare details across the suspect PNRs. A modular engine can be enabled which monitors bookings within the system for duplicate reservations. Daily reports are generated and automatically sent to designated staff to process and cancellations required and minimize wasted inventory.




VRS provides a queue system for the management and storage of PNR’s. Each sales office has a set of numbered queues – up to 1000 – that can be customised for internal use. The queues usually contain flight confirmations, waitlist clearance and schedule changes. They can also be used for example to store PNR’s that are ready for ticketing. The system allows users to place bookings on a queue, remove the booking from a queue, view the number of bookings on all queues and sign onto queues to work through and process the bookings that require action.


Waitlist Management

Once an aircraft has been sold it's full capacity of seats, it is possible to waitlist passengers in the case a seat is cancelled the seat that was taken will be allocated to another passenger on the waitlist. VRS allows regular waitlisting - first come, first served or Priority booking. With the priority booking you are able to change the passengers position within the waitlist.



Semi Permanent Data

By providing a dedicated system to your airline we give you the flexibility to control data exactly as you need to...

Find out more about how you can refine the system data...

Flight Schedules

A fully syncronized flights database keeps your airline inline with other GDS and airline systems...

Read more about flight schedules...

Inventory Hosting

Connected to GDS and other airline systems allowing distribution of your inventory through any booking channel...

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Airline Fares

A centralizaed fares database provides real time capability for you to manage your air fares...

A powerful fares engine...

Service Fees

Control your passenger changes with change and refund fees...

Find out how service fees can work for you...


Ancillary Products

Increase the profits of your airline by selling ancillary products with your flights. Hotels, Car Hire, Airport Transfer, Insurance etc...

Increase your margins...


Promotional Codes

Use our promotional codes to provider your customers with discounts from standard fares...

Provide discounts to your selected customers online...


System Users

Control of system users - sales offices, ticket offices, airport check-in...

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Passenger Profiles

Allow customers to create profiles online for repeat bookings and collect important marketing data...

Increase customer retention rates with online profile marketing...


Frequent Travellers

A frequent traveller module which allows passengers to acrew mileage and redeem against future bookings...

Incentives for customer loyalty...


IATA compliant eticketing hub connected to all GDS systems and other airline system for interline sales...

IATA Eticketing Hub...


System Reporting

An extensive reporting module providing standard reports and a bespoke reporting tool to create your own reports...

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Passenger Processing
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APIS - Advance Passenger Information
3rd Party DCS System
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Videcom International
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